Client Services are the driving factor in a competitive economy and are indispensible in any business sector. Client services are where you can differentiate and add value to your clients’ business. In order to retain your clients and understand their needs and create an overall positive experience, you ought to pay sufficient business attention to client services.

We can implement CRM systems (including SalesForce) in order to improve your customer relationships and further use our call center and chat center to provide you with the required customer satisfaction results.

Our main focus in client services is based, but not limited to, the following:

• Client call center support
• “Out of Hours” call center
• Insurance claims processing
• Sales telephone follow-up
• Physical Implementation / Installations telephone follow-up
• After-sales client satisfaction surveys (phone, email)
• Up-selling to existing customers

Our main competitive advantages are:

• 24/7 support
• Fluency in English / French / German / Dutch / Russian / Ukrainian /Polish.
• GMT+02 timezone
• Fast-track implementation of client services’ screens.

Our competitive pricing Structure:

We offer flexible charging models as per call/event and per hour of engagement in “Out of Hours”.

Our “Out of Hours” (OOH, Outside Office Hourse) service is particularly attractive for European markets offering a similar time zone, European languages and a competitive pricing package.